CoinsBack Terms and Conditions – Pakistan Gaming Rules

01 Definitions

In these Terms and Conditions, the following terms have the meanings set out below unless the context clearly requires otherwise:

• "CoinsBack" / "Platform" means the online gaming service operated at coinsback.app and any related mobile interfaces.
• "Member" / "Player" / "You" means any individual who has registered a CoinsBack account and is subject to these Terms.
• "Account" means the personal account held by a Member on CoinsBack, through which gaming activity and financial transactions are conducted.
• "Balance" means the total real-money PKR amount held in a Member's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credit, free bet, or bonus PKR amount credited to an Account subject to wagering requirements and the bonus terms in Section 6.
• "Wagering Requirement" means the number of times a bonus amount must be bet through eligible games before it or any derived winnings can be withdrawn.
• "Games" means any casino game, live dealer game, poker variant, sports bet, fishing game or other wagering product available on CoinsBack.
• "PKR" means Pakistani Rupees — the only currency in which CoinsBack operates all transactions.
• "Services" means the full range of gaming, payment and account management facilities provided by CoinsBack through the platform.

02 Eligibility and Registration

To register and use CoinsBack, you must meet all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration. CoinsBack does not knowingly permit anyone under 18 to create an account or wager. If CoinsBack discovers that a Member is under 18, the account will be immediately suspended, all deposits returned where possible and any winnings forfeited.
• You must be a natural person — corporate accounts and accounts registered on behalf of another individual are not permitted.
• You must not already hold an active or previously suspended CoinsBack account. Each individual is entitled to one account only. Operating multiple accounts, whether for personal use or to exploit promotions, is a serious breach of these Terms and will result in account closure and forfeiture of balances.
• You must provide accurate, complete and current personal information at registration. Providing false information — including a false name, date of birth, address or contact details — is grounds for immediate account termination.
• You must not be subject to any legal or regulatory restriction that would prohibit you from participating in online gaming in your jurisdiction.

By completing the registration process you confirm and warrant that all information provided is true and accurate, that you meet the eligibility criteria above and that you are not acting under duress or on behalf of any third party.

03 Account Management

Once registered, you are responsible for all activity that takes place under your CoinsBack Account. The following rules apply:

• Login credentials: Your username and password are personal. You must not share your login credentials with any other person. CoinsBack will not be liable for losses arising from unauthorised account access caused by your failure to keep credentials secure.
• One account per person: Only one Account per individual is permitted. Duplicate accounts detected will be merged or closed and any bonus funds forfeited.
• Account security: You must notify CoinsBack immediately at support@coinsback.app if you suspect your account has been accessed without your authorisation.
• Accurate information: You are responsible for keeping your personal information up to date. Changes to your mobile number, email address or payment wallet details must be reported promptly.
• Account currency: All CoinsBack Accounts operate exclusively in PKR. No other currency is held or displayed. There are no conversion fees at any point in the deposit or withdrawal process.

CoinsBack reserves the right to suspend, restrict or close any Account if there is reasonable cause to believe the Account is being used in breach of these Terms, for fraudulent purposes or in a way that may cause harm to other Members or to the platform.

04 Deposits and Payments

CoinsBack accepts deposits exclusively through the following methods, all processed in PKR:

• Easypaisa (mobile wallet transfer)
• JazzCash (mobile wallet transfer)
• NayaPay (digital wallet)
• SadaPay (digital wallet)
• Bank transfer via IBFT
• Visa and Mastercard debit/credit cards issued by Pakistani banks

The minimum deposit is Rs 200. There is no CoinsBack-applied deposit fee, though your payment provider may apply their own transaction fees which are outside CoinsBack's control. Deposits made via Easypaisa and JazzCash typically reflect in your CoinsBack Balance within seconds. IBFT transfers may take up to two business hours depending on your bank's processing time.

CoinsBack does not accept cash deposits, cryptocurrency or any payment method not listed above. Attempting to deposit via an unsupported method will result in the transaction being returned, and CoinsBack cannot be held responsible for delays caused by unsupported payment attempts.

05 Withdrawals

CoinsBack processes withdrawals to the same payment method used for deposits wherever technically possible. The following conditions apply to all withdrawals:

• The minimum withdrawal is Rs 500. Requests below this threshold will not be processed.
• Withdrawals of up to Rs 50,000 are processed on a same-day basis during normal business hours (08:00–22:00 PKT, seven days a week). Requests received outside these hours are processed on the next available processing window.
• Withdrawals exceeding Rs 50,000 may require additional verification and are processed within one to two business days.
• CoinsBack applies no withdrawal fees. Your payment provider's own fees, if any, are not within CoinsBack's control.
• All wagering requirements attached to active bonus funds must be satisfied before a withdrawal can be processed. If a withdrawal is requested while a bonus is active, the bonus and any associated winnings derived from the bonus may be forfeited depending on the stage of wagering completion.
• CoinsBack reserves the right to request identity verification documentation before processing any withdrawal. This is a standard fraud prevention and security measure and applies to all Members regardless of their history on the platform.
• Withdrawals will only be issued to accounts and wallets registered in the Member's own name. CoinsBack will not process withdrawals to third-party accounts under any circumstances.

06 Bonuses and Promotions

CoinsBack offers various bonuses and promotional offers to new and existing Members from time to time. All bonuses are subject to the following general terms, in addition to any specific conditions published alongside individual offers:

• Welcome Bonus: New Members who make their first deposit are eligible for the welcome bonus currently offered on the CoinsBack registration page. The welcome bonus carries a wagering requirement of 20x the bonus amount across eligible games before any winnings derived from bonus play can be withdrawn. Wagering contributions vary by game type — slots contribute 100%, live dealer games contribute 20%, and some game categories may contribute 0% towards wagering.
• One bonus per household and device: Bonuses are available once per Member. CoinsBack monitors for patterns suggesting a single individual is claiming bonuses through multiple accounts, which constitutes abuse and will result in all associated accounts being closed and balances forfeited.
• Expiry: Unless stated otherwise in the specific bonus terms, all bonus funds and free bets expire 30 days from the date of issue if the wagering requirement has not been completed.
• Withdrawal while bonus is active: If you request a withdrawal while a bonus is active, the bonus funds and any winnings attributed to bonus play will be removed from your balance before the withdrawal is processed, unless you have already met the wagering requirement.
• Maximum bet: When playing with an active bonus, the maximum bet per round or spin is Rs 1,000 or 10% of the remaining bonus amount — whichever is lower. Bets above this limit made while a bonus is active may result in forfeiture of the bonus and derived winnings.
• CoinsBack reserves the right to withdraw, amend or cancel any bonus offer at any time. Any such change will be communicated on the platform before it takes effect.

07 Gaming Rules

The following general rules govern all gaming activity on CoinsBack. Game-specific rules are published within each game's dedicated information section on the platform.

• All games on CoinsBack use a certified random number generator (RNG) for RNG-based games, independently tested and certified for fairness. Live dealer game outcomes are determined by real physical processes — card dealing or roulette spinning — conducted in accredited studios.
• The theoretical return-to-player (RTP) percentage for each game is published in the game's information panel. CoinsBack does not alter RTP settings post-certification.
• Once a bet has been confirmed and accepted by the system, it cannot be cancelled or reversed. Members should verify their stake amount before confirming any wager.
• In the event of a system or software malfunction during a game round, CoinsBack will investigate the session log and apply the fair resolution as determined by the technical record. CoinsBack's decision on malfunction resolutions is final.
• CoinsBack reserves the right to void bets if it determines that an error in the display of odds, game information or rules contributed to the bet being placed — for example, a game displaying an incorrect payout multiplier due to a software error.
• Minimum and maximum bet limits apply per game and per table. These are displayed within each game's interface.

08 Prohibited Conduct

The following actions are strictly prohibited on CoinsBack. Engaging in any of these behaviours will result in immediate Account suspension, forfeiture of balances and may be reported to relevant authorities where applicable:

• Registering more than one Account or assisting another person to register a duplicate Account.
• Providing false or misleading personal information at registration or during any verification process.
• Depositing funds obtained through illegal means, including fraud, theft or money laundering.
• Attempting to exploit software bugs, errors or vulnerabilities to gain an unfair advantage in any game.
• Using automated bots, scripts or any non-human means to interact with the platform, place bets or conduct transactions.
• Colluding with other players to manipulate game outcomes, particularly in multi-player games such as poker.
• Abusing the CoinsBack bonus system — including multi-accounting for bonus purposes, creating accounts under false identities, or systematically wagering in a manner designed to exploit bonus terms without exposure to genuine game risk.
• Threatening, abusing or harassing CoinsBack staff or other Members through the platform's communication features.
• Using a VPN, proxy or any other technology to misrepresent your geographic location or to circumvent any access restriction applied by CoinsBack.

09 Intellectual Property

All content on the CoinsBack platform — including but not limited to game software, graphics, text, logos, trademarks, audio, interface design and the overall platform architecture — is the intellectual property of CoinsBack or its licensed third-party providers. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish or create derivative works from any CoinsBack content without prior written permission.
• Reverse-engineer, decompile or disassemble any software underlying the CoinsBack platform.
• Use the CoinsBack brand, logo or trademarks in any manner not expressly authorised by CoinsBack.

Any unauthorised use of CoinsBack's intellectual property may give rise to a claim for damages and/or be a criminal offence.

10 Limitation of Liability

CoinsBack provides the platform on an "as available" basis. While we make every reasonable effort to ensure reliable, uninterrupted service, we cannot guarantee that the platform will be available at all times or free from technical issues.

• CoinsBack will not be liable for any loss of winnings or gaming opportunity caused by scheduled or unscheduled maintenance, internet connectivity issues, third-party payment delays or any event outside CoinsBack's reasonable control.
• CoinsBack will not be liable for indirect, incidental, special or consequential losses arising from your use of the platform, including but not limited to loss of profits, loss of data or damage to reputation.
• CoinsBack's total liability to any Member in respect of any claim arising from use of the platform is limited to the amount held in that Member's Account Balance at the time the claim arises.
• Nothing in these Terms limits CoinsBack's liability for fraud, wilful misconduct or any liability which cannot lawfully be excluded or limited.

Gaming involves financial risk. You acknowledge that you may lose all funds deposited into your CoinsBack Account through normal gaming activity, and that CoinsBack is not responsible for such losses.

11 Privacy and Data Protection

CoinsBack collects, processes and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering a CoinsBack Account you confirm that you have read and agree to the Privacy Policy.

In summary, CoinsBack:

• Collects only personal data that is necessary for account operation, payment processing and legal compliance purposes.
• Does not sell personal data to third parties for commercial purposes.
• Applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.
• Retains personal data for the period required to fulfil the purposes for which it was collected, and for the period required by applicable legal obligations.
• Provides Members with rights to access, correct, export and request deletion of their personal data by contacting support@coinsback.app.

12 Responsible Gaming

CoinsBack is committed to promoting safe and responsible gaming for all Members. We provide the following tools, all accessible from your Account settings:

• Deposit Limits: Set a daily, weekly or monthly cap on how much you can deposit. Changes to lower limits take effect immediately; requests to raise existing limits take 24 hours to activate.
• Loss Limits: Cap the amount you can lose over a set period. Same activation rules as deposit limits apply.
• Session Timers and Reality Checks: Receive a notification after a preset duration of continuous gaming activity.
• Cool-Off Period: Temporarily suspend access to gaming on your Account for 24 hours, 7 days or 30 days. During this period deposits and bets are blocked; withdrawals of available balance remain possible.
• Self-Exclusion: Permanently or temporarily remove yourself from CoinsBack for a minimum period of six months. Self-exclusion requests are applied immediately and cannot be reversed before the chosen period expires regardless of subsequent requests from the Member.

If you believe your gaming is becoming a problem, please visit our Responsible Gaming page for detailed guidance, self-assessment tools and information on support organisations available in Pakistan. CoinsBack staff are also available 24/7 to assist with any responsible gaming concern.

13 Account Closure

Closure by the Member: You may request closure of your CoinsBack Account at any time by contacting support@coinsback.app. Any available Balance at the time of closure — subject to withdrawal conditions in Section 5 and bonus terms in Section 6 — will be returned to your registered payment method.

Closure by CoinsBack: CoinsBack reserves the right to close or suspend any Account without prior notice if:

• The Account has been used in breach of these Terms, including engagement in any prohibited conduct listed in Section 8.
• Identity verification documents have not been provided within a reasonable period of request.
• CoinsBack has reasonable grounds to suspect fraud, money laundering or any other illegal activity.
• The Member has been found to be under 18 years of age.
• A self-exclusion request has been submitted.

Where CoinsBack closes an Account due to a breach of these Terms, any Balance including deposits and winnings may be forfeited in full. Where CoinsBack closes an Account for administrative or risk management reasons unrelated to Member breach, available Balance will be returned.

14 Amendments to These Terms

CoinsBack reserves the right to amend these Terms and Conditions at any time. When changes are made, CoinsBack will:

• Update the "Last updated" date at the top of this page.
• Display a notification to Members on the platform homepage or account dashboard for a period of no less than 14 days from the date of the update.
• Send an email notification to the address registered on your Account for material changes that affect your rights or obligations.

Your continued use of CoinsBack after an amendment has been published and notified constitutes acceptance of the updated Terms. If you do not agree with an amendment, you should stop using the platform and close your Account before the amendment takes effect. Balances will be returned in accordance with Section 13 above.

15 Governing Law and Disputes

These Terms and Conditions are governed by the laws applicable to CoinsBack's operating jurisdiction. By using CoinsBack you agree to submit to the jurisdiction of the relevant competent courts for the resolution of any dispute arising from or related to these Terms or your use of the platform.

Dispute Resolution Procedure: Before initiating any formal legal proceedings, you agree to first contact CoinsBack at support@coinsback.app and allow CoinsBack a reasonable period of not less than 30 days to investigate and respond to your complaint. CoinsBack is committed to resolving all Member complaints promptly, fairly and in good faith.

If a dispute cannot be resolved through direct communication, CoinsBack operates an independent complaint escalation process the details of which are available from the support team on request.

16 Contact Information

For all enquiries related to these Terms and Conditions, your Account, payments, responsible gaming tools or any other matter, please contact CoinsBack through the following channels:

• Email: support@coinsback.app (responses within 2 hours during 08:00–22:00 PKT)
• Live Chat: Available directly within your Account dashboard — typically under one minute response time during peak hours
• FAQ: Common questions are answered at /faq