All
Account
Deposits
Bonuses
Games
Security
Responsible Gaming
No questions matched your search. Try different keywords or contact support.
Account & Registration
Everything about creating and managing your CoinsBack account.
Go to coinsback.app/register and fill in the three-step form. Step 1 asks for your full name, Pakistan mobile number, email address and date of birth. Step 2 asks you to choose a username and a strong password — your currency is automatically set to PKR. Step 3 confirms your agreement to the Terms and Conditions and Responsible Gaming guidelines. Submit the form, enter the OTP sent to your mobile number, and your CoinsBack account is active. The entire process takes under two minutes on any smartphone.
Yes — completely free. There is no registration fee, no monthly subscription and no charge simply for creating a CoinsBack account. You only spend money when you choose to make a deposit. The minimum first deposit is Rs 200.
No. CoinsBack enforces a strict one-account-per-person policy. Registering multiple accounts — to claim the welcome bonus again or for any other reason — is a serious breach of the Terms and Conditions. If multiple accounts are detected, all of them will be permanently closed and any balances forfeited without appeal.
You must be at least 18 years old to register and play on CoinsBack. Age verification is part of the registration process — you enter your date of birth and CoinsBack may request documentary proof (CNIC or passport) before processing larger withdrawals or if an age check is triggered. Accounts found to belong to persons under 18 are closed immediately and any deposited funds are refunded to the original payment method.
Use the "Forgot password?" link on the Login page. Enter your registered mobile number or email address and CoinsBack will send a password reset link or OTP to that contact. Follow the instructions to set a new password. If you no longer have access to the mobile number or email you registered with, contact support@coinsback.app for account recovery — identity verification will be required, and the process typically takes 24–48 hours.
Yes, but contact details changes are handled by the support team rather than self-service, to protect against unauthorised account takeover. Email support@coinsback.app from your registered email address with the subject line "Contact Details Update". You will be asked to verify your identity before the change is applied.
Deposits & Withdrawals
PKR payments via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
CoinsBack supports Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard bank cards. All transactions are in Pakistani Rupees (PKR). No foreign currency conversion is ever required. Easypaisa and JazzCash are the most popular choices among Pakistani members because they are instant and require only your mobile wallet — no bank account needed for the basic methods.
The minimum deposit is Rs 200 for all payment methods. There is no minimum for your first deposit specifically — the Rs 200 limit applies from your very first transaction. Deposits can be made in any amount above that minimum in whole rupees, up to the transaction limits of your payment provider.
Easypaisa and JazzCash deposits are reflected in your CoinsBack PKR balance within seconds of the transfer being confirmed in your wallet app. There is no manual review stage for these methods under normal circumstances. If a deposit has not appeared after five minutes, check that the transaction completed successfully in your wallet app and contact support@coinsback.app if the issue persists.
CoinsBack does not charge any fee on deposits. The full amount you transfer arrives in your CoinsBack balance in PKR. Some payment providers charge their own transaction fee — for example, some Easypaisa or JazzCash merchant transfers include a small service charge from the wallet side. That is a provider fee, not a CoinsBack fee. Check your wallet app's fee schedule if you are unsure.
Log in to your CoinsBack account, go to the Withdraw section and select your preferred method. Withdrawals go back to the same payment method you used for your most recent deposit — Easypaisa to Easypaisa, JazzCash to JazzCash, bank card to the same card and so on. Enter the amount in PKR and confirm. Amounts up to Rs 50,000 are processed the same day if requested between 08:00–22:00 PKT. Larger withdrawals may require up to one business day. A completed identity verification (CNIC or passport) may be required before the first withdrawal.
The minimum withdrawal is Rs 500. This applies to all payment methods. Any available balance above Rs 500 — whether from your own deposits, winnings or settled bonus wagering — can be withdrawn at any time, subject to the identity verification requirements mentioned in the previous answer.
Bonuses & Promotions
Welcome bonus, reload offers, cashback and how wagering requirements work.
New CoinsBack members receive a 100% match on their first deposit, up to Rs 10,000 in bonus funds. If you deposit Rs 5,000 as your first deposit, CoinsBack adds Rs 5,000 in bonus funds — giving you Rs 10,000 total to play with. If you deposit Rs 10,000 or more, the bonus is capped at Rs 10,000. The minimum first deposit to qualify for the welcome bonus is Rs 200. Full terms at Terms and Conditions.
A wagering requirement means you need to place bets totalling a certain multiple of the bonus amount before the bonus funds can be withdrawn as cash. CoinsBack's wagering requirement on the welcome bonus is 20x the bonus amount. Example: you receive a Rs 5,000 bonus. 20 × Rs 5,000 = Rs 100,000 in total bets must be placed using the bonus funds before that bonus converts to withdrawable cash. Your own deposited funds are separate and can be withdrawn at any time without wagering restrictions. Wagering progress is visible in the Bonuses tab of your account.
Yes. Your own deposited funds are always available for withdrawal regardless of bonus status. Only the bonus funds themselves are subject to wagering requirements. If you withdraw your deposited balance before completing wagering, the active bonus and any bonus-derived winnings will be forfeited. CoinsBack will show you exactly what will happen before you confirm any withdrawal while a bonus is active.
Yes. CoinsBack runs regular promotions for existing members — reload bonuses on subsequent deposits, cashback on net weekly losses, tournament entry credits for poker and live casino events, and seasonal offers tied to PSL, World Cup and other major sporting events. Active promotions are listed in the Bonuses tab inside your logged-in account. Promotions are time-limited so checking in regularly is worth your while.
CoinsBack bonuses have a 30-day expiry period from the date they are credited. If the wagering requirement is not completed within 30 days, the bonus and any associated winnings expire and are removed from the account. The expiry date is always shown in the Bonuses tab. If you believe a bonus was removed in error before its expiry date, contact support@coinsback.app with your account username and the bonus reference.
Games & Betting
Live casino, poker, card games, football betting and more.
CoinsBack offers 200+ certified games across eight main categories: Live Casino (live baccarat, blackjack, roulette with real dealers), Card Games, Baccarat, Ludo Games, Fishing Games, Poker, Football Betting (including in-play). All games are accessible from the same CoinsBack account and the same PKR balance from day one — no level requirements, no VIP gates.
Yes. All RNG (random number generator) games on CoinsBack use certified random number generation — outcomes are not influenced by the platform, previous results or any other factor outside the game's rules. Live casino games use physical dealing by human dealers recorded on camera in real time, which is verifiable by watching the stream. CoinsBack's RNG certification is subject to independent audits.
Yes. CoinsBack is a fully mobile-optimised web platform — open coinsback.app in the browser on your Android or iOS phone and the full site including all games, deposits, withdrawals and account management works without any download. The platform is designed for standard mobile data speeds common across Pakistan. No separate app download is required.
CoinsBack's football betting section covers football (soccer) leagues and tournaments from around the world — Premier League, La Liga, Champions League, AFC competitions and more — plus PSL, international cricket and other major sports. In-play (live) betting is available on selected events. All odds are displayed and settled in PKR. Visit Football Betting for the current event schedule.
Minimum bet sizes vary by game. Live casino tables start from Rs 50 per hand on most baccarat and blackjack variants. Poker tournament buy-ins start from Rs 500. Card game stakes and fishing game bets typically start from Rs 10–Rs 20 per round. Football betting minimum stake is Rs 50 per selection. Exact minimums are shown within each game or bet builder before you confirm any wager.
Security & Privacy
Account security, data protection and what CoinsBack does to keep you safe.
CoinsBack uses TLS 1.3 encryption for all data in transit and AES-256 encryption for data stored at rest. Passwords are stored as salted cryptographic hashes — nobody can read your actual password. Every login is logged with a timestamp and device identifier. Unusual login patterns trigger additional verification steps. After five consecutive failed login attempts, the account is locked for 15 minutes. You can review your recent login history from within Account Settings at any time.
Contact support@coinsback.app immediately with the subject line "Account Security — Suspected Compromise". CoinsBack's response protocol includes an immediate password reset, temporary transaction freeze and full investigation of recent account activity. Do not wait — the sooner you report it, the better the chance of preventing unauthorised withdrawals. If you see a login you do not recognise in your account history, that is grounds for reporting even if no transaction has been made.
No. CoinsBack does not sell your personal data to third parties. Data may be shared with payment processors (to process your transactions), identity verification services (when verification is required) and fraud prevention systems — all under strict contractual data protection obligations. Full details of how CoinsBack handles your data are in the Privacy Policy.
It is safe on a personal device that only you use and that has a screen lock (PIN, pattern or biometric). On a shared device, always log out manually after each session and do not save your CoinsBack password in a shared browser. CoinsBack sessions automatically expire after 30 minutes of inactivity as an additional precaution. The "Keep me logged in" option on the login page is intended for personal devices only.
Responsible Gaming
Account limits, cool-off periods, self-exclusion and getting help.
CoinsBack provides six tools accessible from Account Settings from your very first login: deposit limits (daily/weekly/monthly), loss limits (daily/weekly/monthly), session timers (time-based notifications), reality checks (session position notifications at set intervals), cool-off periods (temporary access suspension of 24 hours to 30 days) and self-exclusion (full account lock for a minimum of six months). Full details at Responsible Gaming.
Reducing a deposit limit takes effect immediately — that direction always works instantly because it protects you. Increasing a limit or removing it takes 24 hours to activate. This deliberate delay gives you time to reconsider a decision made during a difficult session before a larger limit comes into force. The same 24-hour rule applies to loss limits.
No. Self-exclusion cannot be reversed early under any circumstances, even if you contact support and ask. This is intentional — the tool is designed to protect you from an impulsive decision to return before you are genuinely ready. The minimum self-exclusion period is six months. When a self-exclusion period expires, your account is not automatically reactivated — you must contact support and go through a deliberate 24-hour reactivation review.
Yes. During a cool-off period, deposits and bets are blocked, but your account remains accessible for balance checking and withdrawal requests. During self-exclusion, gaming access is fully locked, but you can still submit a withdrawal of your available balance. Contact support@coinsback.app if you need assistance processing a withdrawal while excluded or in a cool-off period.
Contact support@coinsback.app and explain your concern. CoinsBack's team will handle the matter sensitively and investigate. In cases of genuine concern about a vulnerable person, CoinsBack may restrict the account while the investigation runs. You do not need to know the person's account details to raise a concern — the team can look into it based on the information you provide. Self-exclusion must be requested by the account holder themselves, but third-party concerns are taken seriously and acted upon.
Still have a question that is not answered here? CoinsBack support is available 24/7. Email support@coinsback.app or use the live chat inside your account dashboard. Average email response time is under one hour during normal operating hours (08:00–22:00 PKT).